Frequently Asked Questions
1. What is the shipping time for orders?
- Domestic (US) Shipping: Orders within the US typically take 7-14 business days to arrive.
- International Shipping: International orders may take 14-31 business days depending on the destination.
2. How can I track my order?
Once your order has shipped, tracking information will be sent to your email as soon as it is available. You can track your order by visiting the Track Your Order page on our website.
3. Do you accept returns?
Yes! We accept returns within 30 days of purchase. If you're not satisfied with your product, please reach out to our customer service team, and we'll help guide you through the return process.
4. Can I exchange an item instead of returning it?
Currently, we only offer returns. If you’d like to exchange an item, please return the original purchase within 30 days and place a new order for the item you want.
5. How do I initiate a return?
To initiate a return, please visit our Returns page or contact our customer service team with your order number. We'll provide you with a return authorization and instructions on how to send your product back.
6. Do you ship internationally?
Yes, we ship internationally! Shipping times for international orders can take 14-31 business days depending on the country.
7. Can I change my shipping address after placing an order?
Once your order has been processed, we are unable to change the shipping address. Please double-check your address before completing your order. If you made a mistake, please contact us as soon as possible, and we’ll do our best to assist.
8. How do I contact customer support?
You can reach our customer support team through our Contact Us page. We’re happy to help with any questions or concerns!
9. Do you offer gift cards?
At this time, we do not offer gift cards, but we’re continuously looking for ways to improve our services. Stay tuned for updates!
10. Is my personal information safe when I shop on your site?
Absolutely! We use industry-standard encryption technology to ensure your personal and payment information is safe and secure. Your privacy is important to us.
If you have any other questions, feel free to contact us—we're here to help!